Association of Independent Insurance Adjusters conference in St. Thomas,
Virgin Islands, said new technology-enabled services are re-making their
industry, aiding those who can leverage them and threatening old
workflows and relationships. Click on http://www.ambest.com/v.asp?v=naiia1617
to view the entire program.
“Everyone is paperless today, which gives you the ability to accurately
handle a claim from your phone or car, as well as print checks from your
car,” said Francis Marx, president, Curley Adjustment Bureau. “Now, due
to drones, you can be on the scene of a horrific auto accident or a
David Root, president, Root Cause Consulting, said he sees technology as
a positive and a negative.
“Obviously technology has changed the industry tremendously,” said Root.
“The old brick and mortar offices are becoming obsolete. However, with
technology you lose a little of that human touch, which in a lot of ways
is regrettable, since there is something to be said for that
For full video coverage of the 80th National Association of Independent
Insurance Adjusters conference, including exclusive executive
interviews, visit http://www.ambest.tv/naiia17.
Other people that appear in this episode:
Brenda Reisinger, executive director, National Association of
Independent Insurance Adjusters.
David Hausch, president, Hausch &. Company.
Paul Nilles, executive vice president, GC3.
Peter Schifrin, president, Schifrin, Gagnon &. Dickey.
Palitha Jayawardena, director, Ceylinco Life Insurance Plc.
Susan Daniels, president and chief executive officer, Northern
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A.M.BestTV covers exclusive A.M. Best information and
reports, targeted topics and key developments in the (re)insurance
industry every Monday, Wednesday and Friday. Sign up for alerts of
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BLOOMFIELD, Conn. -- CIGNA HealthCare has been recognized for call
center operation customer satisfaction excellence for a third
consecutive year under the J.D. Power and Associates Certified Call
Center Program.(SM) This distinction acknowledges a strong commitment
from CIGNA HealthCare call center operations to provide "An
Outstanding Customer Service Experience."
CIGNA HealthCare's call center operations, located in
Bourbonnais, Ill.; Bloomfield, Conn.; Chattanooga, Tenn.; Denison,
Texas; Phoenix, Ariz.; Scranton, Pa.; and Visalia, Calif.; handle more
than 12 million telephone calls and e-mails from customers annually. To
become certified, the call center operations successfully passed a
detailed audit of their recruiting, training, employee incentives,
quality assurance capabilities, and management roles and
responsibilities. As part...
Lee McDonald, +1 908-439-2200, ext. 5561
Group Vice President, Publication and News Services