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A.M. BestTV: New Technology Adds Adjusting Speed and Reach, Diminishes Relationships | Business Wire

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<p>OLDWICK, N.J.–(BUSINESS WIRE)–In this A.M.BestTV episode, attendees at the 2017 National

Association of Independent Insurance Adjusters conference in St. Thomas,

Virgin Islands, said new technology-enabled services are re-making their

industry, aiding those who can leverage them and threatening old

workflows and relationships. Click on http://www.ambest.com/v.asp?v=naiia1617

to view the entire program.

“Everyone is paperless today, which gives you the ability to accurately

handle a claim from your phone or car, as well as print checks from your

car,” said Francis Marx, president, Curley Adjustment Bureau. “Now, due

to drones, you can be on the scene of a horrific auto accident or a

serious fire.”

David Root, president, Root Cause Consulting, said he sees technology as

a positive and a negative.

“Obviously technology has changed the industry tremendously,” said Root.

“The old brick and mortar offices are becoming obsolete. However, with

technology you lose a little of that human touch, which in a lot of ways

is regrettable, since there is something to be said for that

face-to-face contact.”

For full video coverage of the 80th National Association of Independent

Insurance Adjusters conference, including exclusive executive

interviews, visit http://www.ambest.tv/naiia17.

Other people that appear in this episode:

  • Brenda Reisinger, executive director, National Association of

    Independent Insurance Adjusters.

  • David Hausch, president, Hausch &. Company.

  • Paul Nilles, executive vice president, GC3.

  • Peter Schifrin, president, Schifrin, Gagnon &. Dickey.

  • Palitha Jayawardena, director, Ceylinco Life Insurance Plc.

  • Susan Daniels, president and chief executive officer, Northern

    Adjusters.

Recent episodes of A.M.BestTV include:

  • Sell to Millennials in Ways They Want to Buy, Says Vantis

    Life CEO: Peter Tedone, president and chief executive officer, Vantis

    Life Insurance Company (Vantis Life), said the company is

    developing new ways to reach younger customers through the

    distribution channels that they prefer to be reached: http://www.ambest.com/v.asp?v=tedone617.

  • Insurers Embrace Liability-Driven Investing, Says Conning’s Mainolfi:

    Daniel Mainolfi, managing director, Conning, said insurers and pension

    fund managers have become proficient in investing against long-term

    liabilities, which can reduce overall volatility: http://www.ambest.com/v.asp?v=mainolfi617.

  • Assignment of Benefits Issue Drives Florida Claims Costs Higher:

    Chris Draghi, financial analyst, A.M. Best, reviews a Best’s

    Special Report, which looks at Florida’s practice of allowing

    contractors to assume responsibility from insureds for insurance

    repairs and how insurers are responding: http://www.ambest.com/v.asp?v=floridaaob617.

  • Insurers Set for Frenzied Activity Ahead of New Reporting Standard:

    Attendees at the 11th Annual Asian Insurance CFO Summit said

    International Financial Reporting Standard 17 will require companies

    to rebuild their information systems. Change how they capture and

    manage data and respond to regulations: http://www.ambest.com/v.asp?v=asiacfo1617.

A.M.BestTV covers exclusive A.M. Best information and

reports, targeted topics and key developments in the (re)insurance

industry every Monday, Wednesday and Friday. Sign up for alerts of

episodes at http://www.ambest.com/multimedia/ambtvsignup.html.

View A.M.BestTV episodes at http://www.ambest.tv.

A.M. Best is the world’s oldest and most authoritative insurance

rating and information source. For more information, visit www.ambest.com.

Copyright © 2017 by A.M. Best Company, Inc. and/or its

subsidiaries. ALL RIGHTS RESERVED.

CIGNA HealthCare Recognized for Providing an Outstanding Customer Service Experience for a Third Consecutive Year.

BLOOMFIELD, Conn. -- CIGNA HealthCare has been recognized for call

center operation customer satisfaction excellence for a third

consecutive year under the J.D. Power and Associates Certified Call

Center Program.(SM) This distinction acknowledges a strong commitment

from CIGNA HealthCare call center operations to provide "An

Outstanding Customer Service Experience."

CIGNA HealthCare's call center operations, located in

Bourbonnais, Ill.; Bloomfield, Conn.; Chattanooga, Tenn.; Denison,

Texas; Phoenix, Ariz.; Scranton, Pa.; and Visalia, Calif.; handle more

than 12 million telephone calls and e-mails from customers annually. To

become certified, the call center operations successfully passed a

detailed audit of their recruiting, training, employee incentives,

quality assurance capabilities, and management roles and

responsibilities. As part...

A.M. Best
Lee McDonald, +1 908-439-2200, ext. 5561
Group Vice President, Publication and News Services
lee.mcdonald@ambest.com

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