DETROIT–(BUSINESS WIRE)–Blue Cross Blue Shield of Michigan has received the J.D. Power Award for
highest member satisfaction among commercial health plans in Michigan.
The J.D. Power Award is given to the Michigan health plan that ranks
first overall in J.D. Power’s 2018 Commercial Member Health Plan study.
Blue Cross Blue Shield of Michigan achieved the highest score on four of
the study’s six factors – cost, coverage and benefits, claims processing
and provider choice.
“As a nonprofit mutual, our members are the everyday focus of our
business,” said Daniel J. Loepp, president and CEO of Blue Cross. “The
J.D. Power study is a trusted and respected channel for our members to
speak of the satisfaction they get from their Blue Cross health plan
experience. We are very pleased to be recognized by our members through
J.D. Power’s research.”
J.D. Power is a marketing, consumer intelligence, and data and
analytics company that helps its clients measure, understand, and
improve the key performance metrics that drive their growth and
profitability. J.D. Power’s industry benchmarks, unique data and
analytics platform and reputation for independence and credibility has
established the company as one of the world’s most well-known and
trusted providers of Voice of the Customer insights. Established in
1968, J.D. Power is headquartered in Costa Mesa, California, and has
offices in North/South America, Asia Pacific, and Europe. For more
information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit JDPower.com.
Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance
company, is an independent licensee of the Blue Cross and Blue Shield
Association. BCBSM provides and administers health benefits to more than
4.6 million members residing in Michigan in addition to employees of
Michigan-headquartered companies who reside outside the state. For more
company information, visit bcbsm.com