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Blue Cross Blue Shield of Michigan Recognized by J.D. Power for Highest Member Satisfaction among Commercial Health Plans in Michigan | Business Wire


DETROIT–(BUSINESS WIRE)–Blue Cross Blue Shield of Michigan has received the J.D. Power Award for

highest member satisfaction among commercial health plans in Michigan.

The J.D. Power Award is given to the Michigan health plan that ranks

first overall in J.D. Power’s 2018 Commercial Member Health Plan study.

Blue Cross Blue Shield of Michigan achieved the highest score on four of

the study’s six factors – cost, coverage and benefits, claims processing

and provider choice.

“As a nonprofit mutual, our members are the everyday focus of our

business,” said Daniel J. Loepp, president and CEO of Blue Cross. “The

J.D. Power study is a trusted and respected channel for our members to

speak of the satisfaction they get from their Blue Cross health plan

experience. We are very pleased to be recognized by our members through

J.D. Power’s research.”

J.D. Power is a marketing, consumer intelligence, and data and

analytics company that helps its clients measure, understand, and

improve the key performance metrics that drive their growth and

profitability. J.D. Power’s industry benchmarks, unique data and

analytics platform and reputation for independence and credibility has

established the company as one of the world’s most well-known and

trusted providers of Voice of the Customer insights. Established in

1968, J.D. Power is headquartered in Costa Mesa, California, and has

offices in North/South America, Asia Pacific, and Europe. For more

information on car reviews and ratings, car insurance, health insurance,

cell phone ratings, and more, please visit JDPower.com.

Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance

company, is an independent licensee of the Blue Cross and Blue Shield

Association. BCBSM provides and administers health benefits to more than

4.6 million members residing in Michigan in addition to employees of

Michigan-headquartered companies who reside outside the state. For more

company information, visit bcbsm.com

and MiBluesPerspectives.com.

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