recognized as the top award recipient for the J.D. Power and
Associates 2008 Texas Retail Electric Provider Residential
Customer Satisfaction StudySM. Green
Mountain, Texas’ only electric provider
dedicated to cleaner energy, ranked the highest among retail electric
providers (REPs) in the Texas residential market.
The first-ever J.D. Power and Associates Study of the Texas residential
electricity market measured Customer Satisfaction among Texas REPs by
examining four key categories: Customer Service, Price, Billing &.
Payment and Communications. For more details about the study please
Green Mountain scored the highest in Overall Residential Customer
Satisfaction and was rated 78 points higher than the study average
for Texas REPs.
Other highlights from the study
By providing a superior level of customer service, Green Mountain
Energy Company has also achieved high levels of customer advocacy and
Green Mountain also scored the highest in overall customer service.
“Receiving this J.D. Power and Associates
award reinforces what our customers have told us over and over again:
Green Mountain Energy Company has the greatest brand and most satisfied
customers in Texas,” said Paul Markovich,
senior vice president of Residential Sales for Green Mountain Energy
Company. “This award is a demonstration of
just how much Green Mountain values our community of customers –
it’s something that clearly sets us apart from
other retail electric providers in Texas.”
The research was fielded by J.D. Power and Associates during the first
two weeks of June. It consisted of nearly 2,600 online surveys with
Texas residential electric customers.
Green Mountain was the first retail electric provider in Texas to offer
renewable energy when electricity competition began in 2001. The company
has been serving Texas residential and business customers for seven
years with electricity products that are significantly cleaner than
typical system power in Texas.
About Green Mountain Energy Company
Green Mountain, the nation’s leading
provider of cleaner energy and carbon offset solutions, was founded in
1997 “to change the way power is made.”
Today, the company is the longest serving green power marketer in the
U.S. Green Mountain offers consumers and businesses the choice of
cleaner electricity products from renewable sources such as wind and
water and carbon offset products through its BeGreen division (www.begreennow.com).
Green Mountain customers have collectively helped avoid over 4.1 million
tons of C02 emissions. For more
information, visit www.greenmountain.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates
is a global marketing information services company operating in key
business sectors including market research, forecasting, performance
improvement, training and customer satisfaction. The firm’s
quality and satisfaction measurements are based on responses from
millions of consumers annually. For more information on cell phone
ratings, car reviews and ratings, car insurance, health insurance and
more, please visit JDPower.com. J.D. Power and Associates is a business
unit of the “The McGraw-Hill Companies.”
Green Mountain Energy Company
Marci Grossman, 602-694-8972