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Green Mountain Energy Company Receives J.D. Power and Associates Award in Texas for Highest in Customer Satisfaction | Business Wire

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<p>AUSTIN, Texas–(BUSINESS WIRE)–Green Mountain Energy Company announced today that it's been

recognized as the top award recipient for the J.D. Power and

Associates 2008 Texas Retail Electric Provider Residential

Customer Satisfaction StudySM. Green

Mountain, Texas’ only electric provider

dedicated to cleaner energy, ranked the highest among retail electric

providers (REPs) in the Texas residential market.

The first-ever J.D. Power and Associates Study of the Texas residential

electricity market measured Customer Satisfaction among Texas REPs by

examining four key categories: Customer Service, Price, Billing &.

Payment and Communications. For more details about the study please

visit www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008119.

Green Mountain scored the highest in Overall Residential Customer

Satisfaction and was rated 78 points higher than the study average

for Texas REPs.

Other highlights from the study

include:

  • By providing a superior level of customer service, Green Mountain

    Energy Company has also achieved high levels of customer advocacy and

    loyalty.

  • Green Mountain also scored the highest in overall customer service.

“Receiving this J.D. Power and Associates

award reinforces what our customers have told us over and over again:

Green Mountain Energy Company has the greatest brand and most satisfied

customers in Texas,” said Paul Markovich,

senior vice president of Residential Sales for Green Mountain Energy

Company. “This award is a demonstration of

just how much Green Mountain values our community of customers –

it’s something that clearly sets us apart from

other retail electric providers in Texas.”

The research was fielded by J.D. Power and Associates during the first

two weeks of June. It consisted of nearly 2,600 online surveys with

Texas residential electric customers.

Green Mountain was the first retail electric provider in Texas to offer

renewable energy when electricity competition began in 2001. The company

has been serving Texas residential and business customers for seven

years with electricity products that are significantly cleaner than

typical system power in Texas.

About Green Mountain Energy Company

Green Mountain, the nation’s leading

provider of cleaner energy and carbon offset solutions, was founded in

1997 “to change the way power is made.”

Today, the company is the longest serving green power marketer in the

U.S. Green Mountain offers consumers and businesses the choice of

cleaner electricity products from renewable sources such as wind and

water and carbon offset products through its BeGreen division (www.begreennow.com).

Green Mountain customers have collectively helped avoid over 4.1 million

tons of C02 emissions. For more

information, visit www.greenmountain.com.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates

is a global marketing information services company operating in key

business sectors including market research, forecasting, performance

improvement, training and customer satisfaction. The firm’s

quality and satisfaction measurements are based on responses from

millions of consumers annually. For more information on cell phone

ratings, car reviews and ratings, car insurance, health insurance and

more, please visit JDPower.com. J.D. Power and Associates is a business

unit of the “The McGraw-Hill Companies.”

Green Mountain Energy Company
Marci Grossman, 602-694-8972
marci.grossman@greenmountain.com

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