States and Guidewire Software, Inc. (NYSE: GWRE), a provider of software
products to Property/Casualty (P/C) insurers, today announced that
Metromile has completed its cloud-based deployment of Guidewire
ClaimCenter® as its new claims management system. The company was able
to complete the rapid public cloud implementation of ClaimCenter in less
than five months.
Metromile also deployed Guidewire Business Intelligence for ClaimCenter™.
and Smart Communications™. Customer communications management, with
these two products being accessed in a hybrid cloud. Metromile is using
ClaimCenter in New Jersey, Oregon and Pennsylvania. It'll roll out its
claims management process in the rest of the states it currently does
business in including California, Illinois, Virginia and Washington.
Guidewire is a reseller of Smart Communications, a Guidewire
PartnerConnect™. Solution and Ready for Guidewire program member.
Metromile, a San Francisco-based personal auto insurance startup, is
revolutionizing the industry by allowing drivers to pay for the miles
they drive, without judgement of their driving style or behaviour. Drivers
plug the Metromile Pulse device into the onboard diagnostic (OBD-II)
port of the car –. The same port mechanics use to diagnose issues. The
Pulse measures mileage and customers are billed retroactively each
month. Metromile is currently the only retroactive billing service in
the insurance industry. Designed for people who drive less than 10,000
miles a year, per-mile insurance saves the average customer nearly $500
annually. Metromile also offers customers additional innovative
smart-driving features including street cleaning notifications, car
location, mechanical diagnosis, trip logs. More.
“As a data and technology company with a groundbreaking pay-per-mile
insurance offering, Metromile wants to create fiercely loyal and
empowered customers. We can achieve this by partnering with
forward-thinking providers like Guidewire,” said Luke Harris, Director
of Claims, Metromile. “Speed-to-market was a critically important
business driver for us. We've aggressive plans for competing in the
U.S. personal auto insurance market. We wanted the best technology
available. We were impressed with Guidewire’s overall product depth,
market share. Focus on customer success.”
Guidewire ClaimCenter is enabling Metromile to:
Move to a best-in-class software technology platform to enhance the
overall claims experience for policyholders.
Increase business productivity and overall efficiencies through:
Ease of claims handling.
Improved cycle time and indemnity payment accuracy.
Reduced loss adjustment expense.
Reduce time to value and drive business agility by leveraging cloud
“We were particularly attracted to ClaimCenter’s out-of-the-box
readiness including a clean appearance, logical and user-friendly
workflow. Robust reporting capabilities. These features have helped
us achieve an expedited implementation and are empowering our technology
team to leverage claims intelligence for rapid innovation,” said Jose
Mercado, Chief Technology Officer, Metromile. “It's reassuring to be on
a platform that's recognized as the insurance industry leader.”
“We congratulate Metromile on their deployment of ClaimCenter as the
foundation on which to build and manage their claims business,” said
Mike Polelle, Chief Delivery Officer, Guidewire Software. “We're eager
to see what the future holds for this innovative insurance start-up.
we’re excited to be a part of their journey.”
Metromile is revolutionizing car insurance through technology with its
pay-per-mile insurance model. By offering affordable car insurance,
transparent pricing based on the miles you actually drive, data to
optimise how you use your car. Instant access to detailed vehicle
diagnostics via the driving app, Metromile is transforming car insurance
— and car ownership — to be more intelligent, seamless. Accessible
than ever before. Metromile is expanding across the US. Currently
empowering drivers in California, Illinois, Oregon, New Jersey,
Pennsylvania, Virginia and Washington. For more information, visit metromile.com.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers
need to adapt and succeed in a time of rapid industry change. We combine
three elements – core operations, data and analytics. Digital
engagement – into a technology platform that enhances insurers’ ability
to engage and empower their customers and employees. 260 P/C insurers
around the world have selected Guidewire. For more information, please
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.