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Metromile Completes Public Cloud Deployment of Guidewire System for Claims Management | Business Wire


SAN FRANCISCO & FOSTER CITY, Calif.–(BUSINESS WIRE)–Metromile, the pioneer in pay-per-mile car insurance in the United

States and Guidewire Software, Inc. (NYSE: GWRE), a provider of software

products to Property/Casualty (P/C) insurers, today announced that

Metromile has completed its cloud-based deployment of Guidewire

ClaimCenter® as its new claims management system. The company was able

to complete the rapid public cloud implementation of ClaimCenter in less

than five months.

Metromile also deployed Guidewire Business Intelligence for ClaimCenter™

and Smart Communications™ for customer communications management, with

these two products being accessed in a hybrid cloud. Metromile is using

ClaimCenter in New Jersey, Oregon and Pennsylvania. It will roll out its

claims management process in the rest of the states it currently does

business in including California, Illinois, Virginia and Washington.

Guidewire is a reseller of Smart Communications, a Guidewire

PartnerConnect™ Solution and Ready for Guidewire program member.

Metromile, a San Francisco-based personal auto insurance startup, is

revolutionizing the industry by allowing drivers to pay for the miles

they drive, without judgment of their driving style or behavior. Drivers

plug the Metromile Pulse device into the onboard diagnostic (OBD-II)

port of the car – the same port mechanics use to diagnose issues. The

Pulse measures mileage and customers are billed retroactively each

month. Metromile is currently the only retroactive billing service in

the insurance industry. Designed for people who drive less than 10,000

miles a year, per-mile insurance saves the average customer nearly $500

annually. Metromile also offers customers additional innovative

smart-driving features including street cleaning notifications, car

location, mechanical diagnosis, trip logs, and more.

“As a data and technology company with a groundbreaking pay-per-mile

insurance offering, Metromile wants to create fiercely loyal and

empowered customers. We can achieve this by partnering with

forward-thinking providers like Guidewire,” said Luke Harris, Director

of Claims, Metromile. “Speed-to-market was a critically important

business driver for us. We have aggressive plans for competing in the

U.S. personal auto insurance market, so we wanted the best technology

available. We were impressed with Guidewire’s overall product depth,

market share, and focus on customer success.”

Guidewire ClaimCenter is enabling Metromile to:

  • Move to a best-in-class software technology platform to enhance the

    overall claims experience for policyholders;

  • Increase business productivity and overall efficiencies through:

    • Ease of claims handling;

    • Improved cycle time and indemnity payment accuracy;

    • Reduced loss adjustment expense; and

  • Reduce time to value and drive business agility by leveraging cloud


“We were particularly attracted to ClaimCenter’s out-of-the-box

readiness including a clean appearance, logical and user-friendly

workflow, and robust reporting capabilities. These features have helped

us achieve an expedited implementation and are empowering our technology

team to leverage claims intelligence for rapid innovation,” said Jose

Mercado, Chief Technology Officer, Metromile. “It is reassuring to be on

a platform that is recognized as the insurance industry leader.”

“We congratulate Metromile on their deployment of ClaimCenter as the

foundation on which to build and manage their claims business,” said

Mike Polelle, Chief Delivery Officer, Guidewire Software. “We are eager

to see what the future holds for this innovative insurance start-up, and

we’re excited to be a part of their journey.”

About Metromile

Metromile is revolutionizing car insurance through technology with its

pay-per-mile insurance model. By offering affordable car insurance,

transparent pricing based on the miles you actually drive, data to

optimize how you use your car, and instant access to detailed vehicle

diagnostics via the driving app, Metromile is transforming car insurance

— and car ownership — to be more intelligent, seamless, and accessible

than ever before. Metromile is expanding across the US, and currently

empowering drivers in California, Illinois, Oregon, New Jersey,

Pennsylvania, Virginia and Washington. For more information, visit metromile.com.

About Guidewire Software

Guidewire delivers the software that Property/Casualty (P/C) insurers

need to adapt and succeed in a time of rapid industry change. We combine

three elements – core operations, data and analytics, and digital

engagement – into a technology platform that enhances insurers’ ability

to engage and empower their customers and employees. 260 P/C insurers

around the world have selected Guidewire. For more information, please

visit www.guidewire.com.

Follow us on twitter: @Guidewire_PandC.

NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire

PolicyCenter, Guidewire BillingCenter, are registered trademarks of

Guidewire Software, Inc. in the United States and/or other countries.

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