New Jersey Natural Gas Ranks Highest in Eastern U.S. Region on J.D. Power Annual Gas Utility Residential Customer Satisfaction StudySM | Business Wire
By WALL, N.J.–(BUSINESS WIRE)–New Jersey Natural Gas (NJNG) ranked highest in the eastern United
States among large natural gas utilities, according to the J.D. Power
2015 Gas Utility Residential Customer Satisfaction Study.
“NJNG’s standing among peers is a culmination of the hard work and
dedication of our employees, and indicative of NJNG’s efforts to enhance
the customer experience,” said Laurence M. Downes, chairman and CEO.
“Furthermore, this is a tremendous accomplishment and well-deserved
recognition for our men and women who strive to deliver on our promise
of safe, reliable service to our customers – everyday.”
The annual study measures residential customers’ satisfaction with
billing and payment, price, corporate citizenship, communications,
customer service and field service. NJNG achieved an overall score of
686, well above the regional average of 658.
The Gas Utility Residential Customer Satisfaction Study, published for
the past 14 years, measures customer satisfaction among the 83 largest
U.S. natural gas utility providers in the country. These results are
based on more than 66,000 responses collected online over four quarterly
fielding periods from September 2014 through July 2015. For more
information on the J.D. Power study, visit jdpower.com.
About J.D. Power
J.D. Power is a global marketing information services company providing
performance improvement, social media and customer satisfaction insights
and solutions. The company’s quality and satisfaction measurements are
based on responses from millions of consumers annually. Headquartered in
Westlake Village, Calif., J.D. Power has offices in North/South America,
Europe and Asia Pacific. For more information on car reviews and
ratings, car insurance, health insurance, cell phone ratings, and more,
please visit JDPower.com. J.D. Power is a business unit of McGraw Hill
Financial.
About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company
that provides safe and reliable natural gas and clean energy services,
including transportation, distribution and asset management. With annual
revenues in excess of $3 billion, NJR is comprised of five primary
businesses:
-
New Jersey Natural Gas is NJR’s principal subsidiary thatoperates
and maintains over 7,000 miles of natural gas transportation and
distribution infrastructure to serve over half a million customers in
New Jersey’s Monmouth, Ocean and parts of Morris and Middlesex
counties.
-
NJR Energy Services manages a diversified portfolio of natural
gas transportation and storage assets and provides physical natural
gas services to its customers across North America.
-
NJR Clean Energy Ventures invests in, owns and operates solar
and onshore wind projects with a total capacity of over 130 megawatts,
providing residential and commercial customers with low-carbon
solutions.
-
NJR Midstream serves customers from local distributors and
producers to electric generators and wholesale marketers through its
equity ownership in a natural gas storage facility and its stake in
Dominion Midstream Partners, L.P.
-
NJR Home Services provides heating, central air conditioning,
standby generators, solar and other indoor and outdoor comfort
products to residential homes and businesses throughout New Jersey and
serves approximately 117,000 service contract customers.
NJR and its nearly 1,000 employees are committed to helping customers
save energy and money by promoting conservation and encouraging
efficiency through Conserve to Preserve® and initiatives such
as The SAVEGREEN Project® and The Sunlight Advantage®.
For more information about NJR:
Visit www.njresources.com.
Follow
us on Twitter @NJNaturalGas.
“Like” us on
facebook.com/NewJerseyNaturalGas.
Download our free NJR investor
relations app for iPad, iPhone and Android.
