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New Jersey Natural Gas Ranks Highest in Eastern U.S. Region on J.D. Power Annual Gas Utility Residential Customer Satisfaction StudySM | Business Wire


WALL, N.J.–(BUSINESS WIRE)–New Jersey Natural Gas (NJNG) ranked highest in the eastern United

States among large natural gas utilities, according to the J.D. Power

2015 Gas Utility Residential Customer Satisfaction Study.

“NJNG’s standing among peers is a culmination of the hard work and

dedication of our employees, and indicative of NJNG’s efforts to enhance

the customer experience,” said Laurence M. Downes, chairman and CEO.

“Furthermore, this is a tremendous accomplishment and well-deserved

recognition for our men and women who strive to deliver on our promise

of safe, reliable service to our customers – everyday.”

The annual study measures residential customers’ satisfaction with

billing and payment, price, corporate citizenship, communications,

customer service and field service. NJNG achieved an overall score of

686, well above the regional average of 658.

The Gas Utility Residential Customer Satisfaction Study, published for

the past 14 years, measures customer satisfaction among the 83 largest

U.S. natural gas utility providers in the country. These results are

based on more than 66,000 responses collected online over four quarterly

fielding periods from September 2014 through July 2015. For more

information on the J.D. Power study, visit jdpower.com.

About J.D. Power

J.D. Power is a global marketing information services company providing

performance improvement, social media and customer satisfaction insights

and solutions. The company’s quality and satisfaction measurements are

based on responses from millions of consumers annually. Headquartered in

Westlake Village, Calif., J.D. Power has offices in North/South America,

Europe and Asia Pacific. For more information on car reviews and

ratings, car insurance, health insurance, cell phone ratings, and more,

please visit JDPower.com. J.D. Power is a business unit of McGraw Hill


About New Jersey Resources

New Jersey Resources (NYSE: NJR) is a Fortune 1000 company

that provides safe and reliable natural gas and clean energy services,

including transportation, distribution and asset management. With annual

revenues in excess of $3 billion, NJR is comprised of five primary


  • New Jersey Natural Gas is NJR’s principal subsidiary thatoperates

    and maintains over 7,000 miles of natural gas transportation and

    distribution infrastructure to serve over half a million customers in

    New Jersey’s Monmouth, Ocean and parts of Morris and Middlesex


  • NJR Energy Services manages a diversified portfolio of natural

    gas transportation and storage assets and provides physical natural

    gas services to its customers across North America.

  • NJR Clean Energy Ventures invests in, owns and operates solar

    and onshore wind projects with a total capacity of over 130 megawatts,

    providing residential and commercial customers with low-carbon


  • NJR Midstream serves customers from local distributors and

    producers to electric generators and wholesale marketers through its

    equity ownership in a natural gas storage facility and its stake in

    Dominion Midstream Partners, L.P.

  • NJR Home Services provides heating, central air conditioning,

    standby generators, solar and other indoor and outdoor comfort

    products to residential homes and businesses throughout New Jersey and

    serves approximately 117,000 service contract customers.

NJR and its nearly 1,000 employees are committed to helping customers

save energy and money by promoting conservation and encouraging

efficiency through Conserve to Preserve® and initiatives such

as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:

Visit www.njresources.com.

us on Twitter @NJNaturalGas.
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