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T-Mobile and MetroPCS Take J.D. Power’s Top Spots for Customer Care | Business Wire


BELLEVUE, Wash.–(BUSINESS WIRE)–This is what ‘we won’t stop’ means.J.D. Power today announced

that T-Mobile (NASDAQ: TMUS) has received the highest score of any

company, ever, in the 2018 J.D. Power U.S. Wireless Customer Care

Full-Service Study—Volume 2 – for the second time in a row! This marks

the 16th time T-Mobile ranks highest among full-service

providers in the study since 2004. In addition, MetroPCS took home the

win in their respective Non-Contract Full Service segment for Overall

Customer Care in the adjacent 2018 J.D. Power U.S. Wireless Customer

Care Non-Contract Study—Volume 2. That’s a lot of happy wireless


Just 6 months ago, T-Mobile delivered the U.S. Wireless Customer Care

Full-Service study’s highest overall wireless satisfaction score ever –

828. This time around, T-Mobile topped itself – and everyone else – with

a new record high of 839! T-Mobile is now the only company in the

study’s history to set a new record high, in the same category, twice in

a row.

“These chart-busting results show the world what we already know – the

incredible Care teams at T-Mobile and MetroPCS are making customers

happier than anyone else in wireless…again and again and again,” said

John Legere, CEO of T-Mobile. “It takes a customer-obsessed team to

deliver these kinds of scores. Customer happiness is what we do at the

Un-carrier – and we won’t stop!”

The J.D. Power results show a clear customer affinity for the T-Mobile

care experience, whether it be on the phone, in-store, via online chat,

or easily navigating self-serve options. And while self-service options

like the T-Mobile App and MyTMobile.com

make life easier, today’s high scores demonstrate that T-Mobile customer

service reps are delivering an unprecedented level of customer service

that is unmatched among Full Service wireless providers. Beyond rating

well for courtesy, T-Mobile customer service reps got high marks for

being knowledgeable, clear in their communication and quick to resolve

customer issues.

For more information about T-Mobile and MetroPCS J.D. Power rankings,

please visit www.jdpower.com.

About T-Mobile US, Inc.

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining

the way consumers and businesses buy wireless services through leading

product and service innovation. Our advanced nationwide 4G LTE network

delivers outstanding wireless experiences to 75.6 million customers who

are unwilling to compromise on quality and value. Based in Bellevue,

Washington, T-Mobile US provides services through its subsidiaries and

operates its flagship brands, T-Mobile and MetroPCS. For more

information, please visit http://www.t-mobile.com.

About J.D. Power

J.D. Power is a marketing, consumer intelligence, and data and analytics

company that helps its clients measure, understand, and improve the key

performance metrics that drive their growth and profitability. J.D.

Power’s industry benchmarks, unique data and analytics platform and

reputation for independence and credibility has established the company

as one of the world’s most well-known and trusted providers of Voice of

the Customer insights. Established in 1968, J.D. Power is headquartered

in Costa Mesa, California, and has offices in North/South America, Asia

Pacific, and Europe. For more information on car reviews and ratings,

car insurance, health insurance, cell phone ratings, and more, please

visit JDPower.com.

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